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eBay Closes TCGplayer Office in Syracuse, Resulting in Job Losses

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Syracuse cityscape showing office buildings related to TCGplayer's closure

News Summary

eBay has announced the closure of its TCGplayer authentication center in Syracuse, leading to the loss of 220 jobs. The decision comes amidst labor union tensions and will move operations to Louisville, Kentucky. Layoffs will start in June and July, impacting employees hired after and before July 2021, respectively. The move is attributed to financial losses and space constraints. Local officials express disappointment, citing TCGplayer’s previous contributions to the Syracuse economy, while an unfair labor practice charge has been filed against eBay by the Communications Workers of America.


Syracuse, NY – eBay has announced the closure of its TCGplayer authentication center located in Syracuse, which will result in the loss of 220 jobs. The company plans to consolidate operations and move to a facility in Louisville, Kentucky. This decision comes amidst tensions surrounding a newly formed labor union at the Syracuse office, which workers had established just months earlier.

The closure is set to officially commence with layoffs starting on June 20 for employees hired after July 1, 2021, and on July 18 for those hired before that date. Remote workers will be unaffected by the closure. The decision marks a significant shift for TCGplayer, an online marketplace specializing in trading cards that was acquired by eBay for $295 million in October 2022.

In recent developments, the Communications Workers of America (CWA) has filed an unfair labor practice charge against eBay. The union accuses the company of attempting to avoid its bargaining duties and suppressing the newly formed union’s rights. The timing of the closure announcement has raised concerns among employees, many of whom received the news just before the start of their shifts, further adding to the shock and discontent surrounding the decision.

TCGplayer’s CEO indicated that the closure was driven by space constraints and persistent financial losses associated with the Syracuse office. The site was noted for its unique cultural themes that reflect the trading card and gaming communities, which provided a distinct identity for the company within the region.

The closure represents a substantial shift for the local job market, especially considering TCGplayer’s previous successes and contributions to the Syracuse economy. The company has received financial support from state taxpayers, including $600,000 in grants and an offer of $2.4 million through the Excelsior Jobs Tax Credit Program. However, the company has not fulfilled all job creation commitments associated with this financial assistance.

Syracuse Mayor Ben Walsh expressed disappointment over the planned closure, emphasizing TCGplayer’s role in fostering a technological resurgence in the city. State Senator Christopher Ryan has also criticized the decision, labeling it retaliatory against employees engaged in union organizing efforts, and detrimental to the economic stability of the region.

Established in 2008 as a web design firm, TCGplayer has evolved into a major player in the trading card marketplace, serving collectors and gamers alike. However, the announcement of the Syracuse office closure has cast a shadow over its future and raised questions about the impact on employees and the broader community.

As the consolidation process begins, TCGplayer’s future among its competitors and its operational pivot to Louisville remains to be seen. The decision illustrates the complex dynamics at play between corporate operations, employee rights, and local economic health, as stakeholders actively seek to navigate the implications of these developments.

In summary, eBay’s decision to close the TCGplayer office in Syracuse is poised to affect hundreds of employees while eliciting responses from local officials and labor advocates. The upcoming layoffs and the resulting changes represent a pivotal moment in the company’s history and the region’s economic landscape.

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